Frequently Asked Questions
Who do I contact if I’m having trouble ordering online?
Can I change my order online after I have placed it?
Once you have confirmed your order through Paypal we are unable to combine orders or change sizing.
If you receive your order and are unhappy with it you can return it for a store credit. Please see our returns policy.
How do I track my order?
You will receive an email from us with a tracking number. You can log onto the Australia Post website and track your parcel this way.
If you can’t locate this email please contact us at firstname.lastname@example.org.
Please note that if you put any spaces in your tracking number it will show us as invalid. Also note that Australia Post only input the data as it leaves us and then again when it arrives at your local post office (which is usually the day it is delivered to you) so if it states Townsville, it means it has left us and is in transit to you.
What if I am not home when my order is delivered?
If you are not home when your package arrives Australia Post will leave a card for you to present to your nearest post office. This is to ensure the package arrives to you in perfect and secure condition.
What happens if my parcel doesn’t arrive?
Once parcels are delivered to Australia Post, Milou Dress House is legally not responsible for lost or damaged goods. Please retain shipping information as this may help us to track your parcel in the event it does go missing.
How do I care for my garments?
All of our garments come with a care instruction tag. Please follow these instructions carefully as we do not accept returns for garments which have been washed incorrectly.
How do I know what size I am?
Please refer to our sizing comments on each individual product. We provide measurements so you can compare them to garments you already own. We are legally not responsible for any misconceptions with regard to sizing. If you have any queries please contact us at email@example.com.